All orders will be dispatched once payment confirmation has been received. Orders will be shipped and delivered between Monday to Friday 9am to 4pm excluding Public holidays.

Please make sure all customer shipping details are correct as we cannot redirect any orders once they have been dispatched.

All parcels are sent via the terms and conditions of the carrier and may require a signature upon delivery.

We have a 14-day return policy, which means you have 14 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

To start a return, you can contact us at sales@hygieneexpert.co.nz. If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return question at sales@hygieneexpert.co.nz.

We work hard to deliver your items without damage. Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.